How far in advance should I book my taxi?
You can book anytime before the pick-up time. However, most of the time the taxis are fully booked within 3 days so we encourage you to schedule your booking at least 3 days in advance.
When should I receive the driver’s contact details?
How long in advance can I revise my travel schedule?
What car models do you have?
Are the prices listed for single trip or for return trip?
When is the latest I can confirm the trip?
The number of passengers for my trip has changed. Can I change my booking?
I have babies and small toddlers as passengers. Do I have to indicate this in “no. of passengers”?
I am very sensitive to smoke odour/ smell. Can I get a non-smoking vehicle?
How do I pay for my hired taxi?
1) PayNow to mobile no
2) Cash to the driver upon arrival at your destination.
Are your prices per vehicle or per person?
Are there any hidden or extra charges?
Does your company provide receipts for the trips?
Are there any charges for additional pick up or drop off points?
Can we pay the trip via other currencies besides SGD?
Do you require prepayment / full payment to confirm our booking before the trip?
Why is there peak season charge?
I’m travelling for work purpose. I need a receipt or invoice for the claim. Can you arrange this?
I book Toyota Innova to pick me up. When my ride arrived it was an Toyota Alphard / Hyundai Starex. What happened? Will there be extra charges for this upgrade?
When crossing the borders in Singapore and Malaysia, should I get off the taxi?
No. Just sit inside the taxi during the entire journey.
What is the difference in travelling via Second Link and Woodland Checkpoint?
How long does it take to travel from Singapore to Johor Bahru?
What is the best departing time on the weekend from Singapore and back from Johor Bahru?
Is tipping required for the driver?
Could we eat inside the vehicle during the journey?
What happens if vehicle breaks down? Will you arrange another one for us immediately?
Will return trip driver be the same driver?
Which link will you use for crossing border?
May I know if you provide WIFI during the journey?
We need to change vehicle in JB due to limited VEP. Will it be the same vehicle type?
Do you charge extra if my flight is delayed?
We do charge for waiting time, but you should send us your flight number so that the driver can track your arrival anytime. It is only after that the waiting charges can be negotiated about.
How can the taxi driver find me at the airport?
For us to catch a ferry / plane, how many hours in advanced should we depart from Johor Bahru or Singapore?
Your recommended departure time seems a bit too early.
My flight has some last-minute changes. Would you be able to reschedule my booking?
For airport pickups, can I book a vehicle when I arrive at the airport?
Do you provide day trips or wedding car services? How much do you charge for either?
Yes, we have chartered services available. Just Whatsapp us https://wa.me/60197346666 directly to give you a quotation accordingly.
Do you only provide transfers from Singapore to Johor Bahru?
Do I need to share vehicle with others? Is your service a private ride?
Do you have any information on how to apply Visa On Arrival (VOA). I am an Indian / China passport holder.
Tips for apply Visa On Arrival (VOA)
1) Usually takes about 1 hour.
2) Counter VOA operating 24 hours
3) Payment by Credit Card ONLY. (No Cash)
4) RM200/PAX
5) Additional SGD30 as waiting charge at VOA office for the journey.
I am interested in going to Legoland Malaysia. May I get more information from you.
I am Singaporean PR / permit / pass holder. Do I need to fill in SG Arrival Card?
Could we transport a bicycle together if we travel with you?
Is passengers covered with insurance for the trip?
What is your cancellation policy?
We do not impose any cancellation fee but would appreciate if you could inform at least 1 – 2 days before your travelling date for any cancellations.
